Responsible Gambling
At Casino Pub, we are committed to providing a safe and enjoyable gaming environment for all our players. We recognise that gambling should be a form of entertainment, and we take our responsibility seriously to ensure that our services are used responsibly.
Our Commitment
Casino Pub is licensed and regulated by the UK Gambling Commission (Licence Number: 000-000-000-R-000000-000). We adhere to strict standards to protect our players and promote responsible gambling practices. Our commitment includes:
- Providing tools and resources to help players maintain control
- Implementing robust age verification procedures
- Training our staff to identify and assist players who may be experiencing difficulties
- Working with leading responsible gambling organisations
Player Protection Tools
Deposit Limits
Set daily, weekly, or monthly deposit limits to control your spending. These limits can be decreased immediately but increases require a 24-hour cooling-off period.
Time Limits
Control how long you spend gambling by setting session time limits. You'll receive notifications when your time is nearly up.
Loss Limits
Set limits on how much you're prepared to lose over a specific period. Once reached, you won't be able to continue playing until the period resets.
Reality Checks
Receive pop-up reminders showing how long you've been playing and how much you've spent during your session.
Self-Exclusion
If you need to take a break from gambling, you can self-exclude for periods ranging from 24 hours to permanently. During this time, you won't be able to access your account or receive marketing materials.
Recognising Problem Gambling
Problem gambling can affect anyone. Warning signs may include:
- Spending more money or time gambling than you can afford
- Gambling to escape problems or negative feelings
- Lying about gambling activities
- Chasing losses with bigger bets
- Neglecting work, family, or other responsibilities
- Borrowing money to gamble
Getting Help
If you're concerned about your gambling or that of someone you know, help is available:
GamCare
Free, confidential advice and support
Helpline: 0808 8020 133 (24/7)
Website: www.gamcare.org.uk
Gamblers Anonymous
Support groups for people with gambling problems
Helpline: 020 7384 3040
Website: www.gamblersanonymous.org.uk
BeGambleAware
Information and advice about gambling
Website: www.begambleaware.org
GamStop
Free service to self-exclude from all UK licensed gambling sites
Website: www.gamstop.co.uk
Underage Gambling
It is illegal for anyone under 18 to gamble. We use advanced age verification systems and regularly monitor accounts for suspicious activity. If you suspect underage gambling, please contact us immediately.
Financial Protection
All customer funds are held in segregated accounts with licensed UK banks, separate from company operating funds. This ensures your money is protected even in the unlikely event of company insolvency.
Contact Us
If you need assistance with responsible gambling tools or have concerns about your gambling, our trained customer support team is available:
- Live Chat: Available 24/7 on our website
- Email: [email protected]
- Phone: 0800 123 4567 (free from UK landlines and mobiles)
Third-Party Blocking Software
You can also use third-party software to block access to gambling sites:
- Gamban - Blocks gambling apps and websites
- Qustodio - Parental control software
- Net Nanny - Internet filtering software
Last updated: March 15, 2026
Casino Pub is committed to responsible gambling. If you're struggling with gambling problems, please seek help immediately. Remember, when the fun stops, stop.
